Support Requests
Use support for active websites, existing services, and ongoing help.
The Support Center is intended for clients or businesses that need help with an existing website, hosting setup, content updates, troubleshooting, website management, SEO support, or service follow-up.
Website Updates
Request changes to text, images, service pages, contact information, calls to action, forms, or existing website content.
Hosting Support
Ask about hosting, SSL, website access, uptime concerns, backups, technical issues, or hosting-related questions.
Technical Help
Report errors, broken pages, form issues, display problems, website bugs, mobile layout concerns, or functionality problems.
Support Categories
Common types of website support requests.
Support requests are easier to handle when the request clearly identifies what needs to be updated, fixed, reviewed, or improved.
Content Changes
Text edits, new photos, updated service descriptions, team updates, business hours, phone numbers, email addresses, and page changes.
Website Issues
Broken links, layout problems, missing images, form issues, page errors, mobile display problems, or unexpected website behavior.
Forms & Contact Paths
Contact form issues, quote request forms, notification emails, submission questions, spam concerns, or form cleanup.
SEO Support
Page titles, descriptions, service-page cleanup, local search updates, internal links, content structure, and visibility improvements.
Security & Maintenance
Website updates, access questions, technical cleanup, maintenance checks, backup questions, and stability concerns.
Ongoing Management
Monthly support, website management, content planning, digital growth support, hosting coordination, and business updates.
What To Include
Clear support details help resolve requests faster.
When requesting support, include enough information to identify the website, the issue, the requested change, and the best next step.
For website updates, include:
- Website URL
- Page that needs the update
- Exact text or image change
- Any links, files, or replacement content
- Preferred deadline, if time-sensitive
For technical issues, include:
- Website URL
- What is not working
- Page or form where the issue appears
- Device and browser, if relevant
- Screenshot or error message, if available
Support vs New Project
Use support for existing help. Use Start a Project for new work.
Support requests and new project requests have different purposes. Choosing the right path helps route the request correctly.
Use Support for existing websites.
Support is best for existing website updates, troubleshooting, hosting questions, website management, form issues, page edits, SEO cleanup, and active client assistance.
Use Start a Project for new work.
Start a Project is best for new website builds, redesigns, Smart Business Bundle, HOA Webs, RentGiant, SEO programs, social media support, and larger digital service requests.
Need Support?
Send the issue, update, or support request clearly.
Use Contact for support communication. Use Start a Project for new website, SEO, social media, hosting, platform, or bundled digital service requests.